2014 • 506 pp • paper
ISBN978-0-76986-278-1
e-ISBN978-0-32718-395-2
Advanced Guide for Mediators
Mediation is a wonderfully flexible dispute resolution process. It offers a safe haven for people in conflict who use a third-party neutral as they seek to resolve differences on their own terms. Many texts exist to train mediators that offer guidance regarding the role of mediators, typical stages of mediation, basic negotiation theory, ethics, and communication skills. Mediators who have been around the block once or twice need more sophisticated topics as they continually strive to improve their skills. This book addresses that need.
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